Order Management Coordinator 订单管理员

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DESCRIPTION

Job Summary:

• The Customer Order Management Representative Level IV acts as an extension of management ensuring a positive customer experience while being the representative of management to others. Provides [proactive] customer support and performs numerous duties, including order to cash improvements, order life cycle improvements, overseeing visitors and training of new hires.

Key Responsibilities:

• Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
• Act as the single-point-of-contact to Cummins customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation.
• Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance.
• Supports Supervisor with hosting customer visits at local facility.
• Develop, prepare and distribute standard and customized internal and customer reports. Coaches team members on Customer Order Management policies, procedures and metrics.
• Leads a Customer Order Management departmental goal or initiatives to support a more proactive customer support organization.

RESPONSIBILITIES

Competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives results - Consistently achieving results, even under tough circumstances.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

• Degree in related field preferred.
• 3 plus years of relevant customer order management, account management or in the supply chain field.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Team focused and passionate about customer support
• Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives
• Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail
• Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)
• Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems

QUALIFICATIONS

Responsibilities Unique:

• Follow up E2E international trading procedure to ensure the goods exported on time with required shipping documents & certificates and tax refunding requests fulfilled
• Cooperate finance team to conduct monthly AR & AP reconciliation and annual audit

Skills, Experience Requirement Needed

• Practical English reading & writing skills with certain level in listening & speaking
• Good presentation & communication skills with open mindset

Skills, Experience Requirement (Nice to Have)

• Typical ERP systems eg. Oracle, SAP working experience
• Data analysis skills or experience is welcomed

Job Supply Chain Planning

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2412818

Relocation Package No

Information :

• Company : Cummins Inc.
• Position : Order Management Coordinator 订单管理员
• Location : 上海市
• Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Order Management Coordinator 订单管理员 job info - Cummins Inc. 上海市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Order Management Coordinator 订单管理员 job info - Cummins Inc. 上海市 in 2025-04-01 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.