AIRPORT SERVICES MANAGER

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the The Emirates Group with the position of AIRPORT SERVICES MANAGER - The Emirates Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information AIRPORT SERVICES MANAGER - The Emirates Group below matches your qualifications. Good Luck: D

Job Purpose: Manage and ensure a safe, efficient, cost effective and timely airport operation so that Emirates? image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures Ensure that appropriate action is taken for providing prompt service to Emirates passengers to maintain, and where required, to restore the goodwill and confidence of passengers facing various adverse situations (flight disruptions, denied boarding, etc.) Ensure that Service Level Agreements, OTPs and EKAS KPIS are achieved in line with the company standards. Job Outline:

• Implement and periodically review strategy to ensure that EK airport staff fulfils all procedures, standards and instructions as laid down by Airport Services Procedures.
• Achieve the Ground Handling performance targets set by Airport Services such as flight punctuality, check-in standards and baggage service standards, so that EK remains competitive. This will be achieved through regular liaison with the management of Handling Agents and other service providers in order to identify problem areas and find solutions to them.
• Ensure that adequate measures are implemented and maintained in order to protect the safety and security of the whole operation including aircraft, passengers, cargo, baggage and all staff. Monitor all aspects of the operation in order to achieve and maintain acceptable passenger service standards.
• Lead, guide and develop staff in order to ensure the maintenance of a disciplined, motivated work force, and adherence to passenger service and other operation standards.
• Perform all administrative duties in an accurate and timely manner, e.g. Monthly Reports, Performance Appraisals, Baggage Claim settlements, invoice verification, general correspondence, and complaint investigation and highlight areas of potential problems, reoccurring discrepancies, service failures and provide recommendations for continuous improvement.
• Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures for the reference of both EK staff and those of the Handling Agent.
• Check on an ongoing basis the competency of both EK and Handling Agent staff in all areas, particularly Load Control where certification is required.
• Represent EK at appropriate official forums, i.e. AOC meetings, AOC sub-committees, and Working Group meetings, and liaise with government organisations, i.e. Customs, Immigration, Transport Authorities, and Police.
• Develop and maintain excellent relationships with internal/external departments, Airport authorities, GHAs and other service providers and exercise personal influence to achieve the required end results for Emirates.
• Accountable for annual budgeting of revenue, expenses and capital expenditure. Within these parameters, provide a cost efficient service that best represents value for money. Create dynamic measurement and reporting systems, for purposes of providing periodic reports on the operations. Review overall performance of all areas in terms of costs, revenue, productivity, quality, safety and security. Regularly analyse results with a view to pro-actively attend to emerging issues.
• Accountable person (Reporting Official) for Emergency Planning which includes maintaining the localised station ERP, training, exercising, and lobbying for change or awareness amongst the airport community or internal stakeholders.

Qualifications & Experience: Qualifications:

• Educated up to degree level (minimum A Level standard)
• Qualified to an advanced level in Customer Services, Ground Operations, Baggage Claims, Reservations & Ticketing, and Weight and Balance

Experience:

Given the specific requirements at outstations, a minimum of 8 years experience is required in Airport Customer handling/Operations, of which minimum of five years should be at a managerial level.

Knowledge:

• Should be conversant with Flight Planning and the pertinent aspects of Meteorology
• Must be able to operate and/or be familiar with various computerised systems, e.g. for Reservations, Baggage Tracing, and various software packages used by the Company such as Word, Excel, etc.
• Fluent in spoken and written English and local language.

Ability/Skills:

Must be able to work under pressure in an environment which requires a very high degree of initiative.

Information :

• Company : The Emirates Group
• Position : AIRPORT SERVICES MANAGER
• Location : 中国
• Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the AIRPORT SERVICES MANAGER job info - The Emirates Group 中国 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies AIRPORT SERVICES MANAGER job info - The Emirates Group 中国 in 2025-03-04 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.