Associate, Operations Quality Assurance

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Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career, join us.

Who We Are:

Established in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the worlds most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.

Our Quality Assurance team is dedicated to continuously enhancing operational excellence, process efficiency, and the systems underpinning our services. We are seeking a knowledgeable risk domain expert to join our team, driving advancements across risk operations programs with an ultimate goal to support a roboust risk management framework.

Responsibilities：

• Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements
• Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision
• Deliver high-quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations
• Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process
• Collaborate with global stakeholders across different functions to improve operation quality, procedures, and systems
• Proactively lead or support global projects and initiatives for quality uplift

Qualifications：

• Minimum 5 years of risk management experience in payments, financial services or related industries (e.g. underwriting, merchant risk monitoring, dispute handling)
• Deep understanding of regulatory requirements, brand risk, credit risk, fraud and dispute management
• At least 1-2 years of experience in process optimization
• Previous Quality Control or Quality Assurance experience is highly desirable

• Quick learner, self-motivated, results-oriented, and adaptable to changing priorities in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills, with the ability to interrogate data and processes and propose practical solutions

• Excellent verbal and written communication skills in both Mandarin and English

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We dont regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Information :

• Company : Airwallex
• Position : Associate, Operations Quality Assurance
• Location : 上海市
• Country : CN

How to Submit an Application:

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