Assistant Front Office Manager 前厅副经理

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Mandarin Oriental Hotel Group with the position of Assistant Front Office Manager 前厅副经理 - Mandarin Oriental Hotel Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Assistant Front Office Manager 前厅副经理 - Mandarin Oriental Hotel Group below matches your qualifications. Good Luck: D

Duties and Supporting Responsibilities:

• Support, create and promote a climate of enthsm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect, and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements.
• Assist to promote upselling programs in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis.
• Continually proactively find ways to improve the scores of all audits related to the department.
• Handle any guests inquiries or complaints, emergency situations, overbook situation and ensure personally speak to any guest that are being transferred to another hotel. Ensure guest satisfaction is attained with a good balance of the interest of the company.
• Check all rooms assigned for VIPs prior to their arrivals ensuring amenities, room cleanliness and room facilities are ready and up to standard/ expectation.
• Coordinate and cooperate with Guest Services team on checking/ following room discrepancies, due-out, high balanced etc
• Maintain good knowledge of hotels services, facilities, room rates, packages, events, programs and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime
• Be familiar with Guest Services, Guest Relations and Concierges Standard Operations Procedures and hotels policies and procedures. Make recommendations on operating procedures to ensure smooth operation when necessary.
• Assist with trainings and colleague development.
• Ensure instructions from senior management is being conveyed and followed through.

Job Requested:

• Minimum 5 years front office working experience in luxury hotel of which at least 1 year in a similar capacity.
• Strong knowledge of front office operations, including but not limited to cashier and reception, duty manager, or relevant experience.
• Strong desire to deliver excellent guest services and with passion to serve.
• Ability to multi-task and remain composed at all times.
• A good team leader with ability to drive the team for results.
• Computer literacy which is no limited to Excel, Power Point and Word.
• Fluent in English and Mandarin, both spoken and written.

Information :

• Company : Mandarin Oriental Hotel Group
• Position : Assistant Front Office Manager 前厅副经理
• Location : 广州市
• Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Assistant Front Office Manager 前厅副经理 job info - Mandarin Oriental Hotel Group 广州市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Assistant Front Office Manager 前厅副经理 job info - Mandarin Oriental Hotel Group 广州市 in 2025-02-01 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.