Onboarding/Support Consultant - Shanghai, China

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About TableCheck

TableCheck is a global platform built to help restaurants own their guest experience. We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans.

Used by over 10,000+ restaurants in 35 countries-including over 300 Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton and IHG. TableCheck has set new standards for restaurant management, optimized tools and is steadily growing to take on the challenge to become the worlds leader in restaurant management.

About the role

An onboarding/support consultant plays a crucial role in facilitating the onboarding of our system to our new/existing clients and providing full support after the system went live. The consultant will focus on providing guidance, system configuration, support and troubleshooting.

This role requires you to be a product champion with in-depth knowledge of our system and having a mindset of a problem solver. You will need to build and maintain strong relationships with clients and address clients concerns to be solved promptly to ensure high levels of customer satisfaction.

We have new big project in China and onboarding/support consultant will handle new client, make long-term client relationship from the scratch. Making new business with us!

Duties & Responsibilities

• Facilitate the onboarding process for new clients and ensuring a smooth transition
• Manage implementation process, coordinating timelines, resources and deliverables
• Provide technical guidance, support during the onboarding process including system configurations, integrations and troubleshooting
• Conduct training sessions for new clients and providing refresher sessions for existing clients
• Create documentation and user guides when required
• Build and maintain strong relationships with clients
• Address client concerns and inquiries promptly, ensuring high levels of customer satisfaction
• Perform quality checks and testing to validate system functionality and performance
• Identify opportunities for process improvement and efficiency within the onboarding process
• Provide feedback to internal teams for product enhancements and service improvements by raising tickets
• Identify potential risks or issues that may impact project delivery or client satisfaction
• Maintain records of client interactions, project progress, implementation details & sign off
• Collaborate effectively with cross-functional teams, including sales, support, and product development
• Communicate project status updates and escalations to stakeholders in a clear and concise manner
• Participate in training and professional development activities to enhance skills and knowledge

Qualifications

• Must have 3+ years relevant work experience in IT SaaS company (Hospitality software or the F&B industry experiences will be preferred)
• Must have experiences as customer support or customer success; preparing implementation and training for new clients, providing ongoing support and assistance during system transition and after going live, resolve technical issues, handling clients inquires
• Strong ability to build rapport and maintain relationships with clients
• Experience in conducting training sessions with small to medium group participants
• Ability to pay attention to details to ensure accuracy

Language skills

• Chinese (Native)
• English (Business level verbal & written communication skills)

Conditions & Work Environment

• Working hours: 9:00〜18:00 (Hybrid Work style)
• Holidays: China national holidays
• Others: Business Travel may be required

Location

Shanghai (China)

Team Culture / What you will get on this position

This role will be in charge of our new big project in China. When you join our team, you will have training session from our team and involved new project as consultant.

You will work in global environment team, communicating with global team members and get experiences in start-up team, early phase of the new project.

If you are enthstic, please apply and challenge this role!

Information :

• Company : TableCheck
• Position : Onboarding/Support Consultant - Shanghai, China
• Location : 上海市
• Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Onboarding/Support Consultant - Shanghai, China job info - TableCheck 上海市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Onboarding/Support Consultant - Shanghai, China job info - TableCheck 上海市 in 2025-02-01 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.