Operations Support Associate (contractual)(China) (Mandarin)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the The Straits Network with the position of Operations Support Associate (contractual)(China) (Mandarin) - The Straits Network which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Operations Support Associate (contractual)(China) (Mandarin) - The Straits Network below matches your qualifications. Good Luck: D

Lynk is the best place to seek, build and share credible human expertise. We power the new knowledge economy. Our Knowledge-as-a-Service platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make informed decisions. Our customers include Fortune 500 companies, leading investment houses, global family offices, top professional services firms, governments and other organizations.

As an Operations Support Associate, you will be one of the primary building blocks of our company. Operations Support Associates help facilitate smooth interactions between our clients and our experts and assist with any support required during the lifecycle of these interactions. This is a fast-paced role wherein you will be coordinating with various senior stakeholders on a daily basis via mediums like phone, email, chat etc. You will be thinking on your feet to provide the best possible solutions to common and complex situations.

You will be responsible for troubleshooting technical issues and addressing frequently asked questions from both experts and clients. Each day, you will handle a diverse range of queries related to payment timelines, post-consultation follow-ups, and internal platform concerns. Your role will involve promptly and effectively resolving these matters, while collaborating closely with our CS and Tech teams to ensure a seamless consultation process.

What Youll Do

• Address and resolve expert escalations related to payment concerns promptly and effectively.
• Collaborate with the Client Solutions team to ensure a quick and satisfactory resolution to expert issues.
• Respond to experts in a timely manner, providing clear and concise information regarding payment status and expected timelines.
• Regularly update experts on the progress of their payment requests.
• Collaborate closely with the finance department to ensure accurate and timely processing of payments.
• Provide necessary documentation and information required for the finance team to complete transactions.
• Segregate payments based on predefined criteria, considering daily transaction schedules and compliance requirements.
• Implement best practices for efficient payment processing and accuracy.
• Utilize Zendesk to manage and track expert inquiries, ensuring that each query is addressed promptly and professionally.
• Thoroughly understand and adhere to the internal SOPs related to Payoneer (Lynks Payment Portal) and Payment Method Information.
• Regularly review and update SOP documentation in accordance with changes in processes or regulations.
• Coordinate with Finance, Client Solutions teams and experts during the payment process life cycle.
• Maintain a high level of customer service through clear and concise communication.

What Expertise Youll Add To The Team

• Bachelors degree with relevant experience in client support/client handling or related field.
• Freshers are welcome to apply
• Ability to multitask, set priorities and manage time effectively
• Knowledge of basic technical skills like Mac OSX, Office Suite, Zendesk, MS Office and other project management tools.
• Fluency in Mandarin and English is required, Proficiency in Japanese is not essential but will be considered an added benefit
• Ardent learner with a attitude of constantly improving oneself
• Self-motivated, disciplined, with strong interpersonal skills
• Able to build good relationships with external and internal stakeholders
• Strong passion for business and enthstic about taking part in shaping LYNKs growth

• Function well in a very fast-paced startup environment
• Track record of excelling in small teams
• Team players who thrive in uncertainty and like to “make things happen”!

What We Commit To You

• Competitive remuneration package in a rapidly-expanding growth stage global company
• Cross-functional exposure and responsibility and enhanced bonus framework.
• An environment that respects diversity and inclusion
• The opportunity to collaborate with global colleagues and international clients

Notes:

• LYNK employees are prohibited from trading Restricted Securities (defined as any security whose performance is linked to a single company) for any Personal Trading Account.

• All future new joiners are required to undergo a background check.

• This is a contractual Role

Information :

• Company : The Straits Network
• Position : Operations Support Associate (contractual)(China) (Mandarin)
• Location : 中国
• Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Operations Support Associate (contractual)(China) (Mandarin) job info - The Straits Network 中国 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Operations Support Associate (contractual)(China) (Mandarin) job info - The Straits Network 中国 in 2025-02-01 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.