(Senior) Service Excellence Manager (Beijing/Shanghai)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Stryker with the position of (Senior) Service Excellence Manager (Beijing/Shanghai) - Stryker which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information (Senior) Service Excellence Manager (Beijing/Shanghai) - Stryker below matches your qualifications. Good Luck: D

Why join Stryker? Looking for a place that values your unique talents? Discover Strykers award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. Job description We are excited to be named one of the Worlds Best Workplaces by Fortune Magazine! We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

Position summary:

• This role provide combined leadership in building China service strategy and enhancing key capability around service marketing, product offerings, technical support and customer experience, support China business growth and continuously pursue organizational efficiency enhancement and operational transformation.

Essential Duties & Responsibilities: (Detailed Description)

• Lead China service strategy planning for short- and long-term covering sales and profit growth, cost effectiveness, pricing strategy and governance, customer segmentation with defined service offerings

• Based on corp goals and objectives, develop China service marketing and operational strategic roadmap improving capability, infrastructure and connectivity, promote Lean culture and continuous improvement environment

• Lead and responsible for creating, executing, coordinating comprehensive China service marketing and operational plans, leverage field engineers, service center with service operation teams to meet the goals and requirements

• Work with cross functional teams to drive sales revenue growth and improve service P/L through implementation of service sales/marketing strategy and key programs to meet financial commitment

• Manage relationship with all commercial organizations, ensure appropriate refection of customer needs, demand and expectations

• Work closely with commercial organization to develop an optimal product portfolio/service offerings based on product features/positions, market and environment with commercialization plan

• Lead product pricing strategy development and define product lifecycle improvement plan and service solutions

• Lead service data and business insights management through system enhancement, process engineering and cross functional collaborations

• Define and lead service program portfolio and ensure effective project leadership as key change leader. focusing on customer satisfaction, financial target, productivity improvement and best practices

• Organize and present service business for China as needed

Education & Experience:

• Bachelor/Master‘s degree preferably in Science, Business Administration or equivalent

• Strong experience in medical device service industry

• Strong service sales/marketing and commercial experience with sufficient insights and judgment in market, customer needs, NPI, lifecycle mgmt., and pricing etc.

• Multinational company working experience preferred

• Excellent English skills both written and oral

• At least 12-18 years of related experience with proven track record of leadership positions

• Able to travel inside China and overseas

Physical & Mental Requirements:

• Result oriented with demonstrated ability to simultaneously handle multiple projects with good handle of prioritizations

• Well-organized & focused with strong logical thinking

• Demonstrated ability to manage service business and technical teams, complex projects, be strategic and have excellent planning skills

• Professional communication & influencing skills to deal with internal & external clients at the senior level with confidence

• Versatility, flexibility, and a willingness to work within constantly changing environment with enthusiasm

• Demonstrated analytical ability, and ability to make effective decisions

• Passionate and a great sense of responsibility

Leadership (People Management requirement)

• Demonstrated ability to manage a multi-discipline, multi-task, team-based organization and assume responsibility of supply chain operations, data mgmt and tech service

• Experience with recruiting, people development, driving team engagement and retaining top talent.

• Demonstrated ability to influence across the organization

• Demonstrated verbal, written, and interpersonal communication skills

• Demonstrated ability to work in a team environment, interact effectively with management from other functions

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Information :

• Company : Stryker
• Position : (Senior) Service Excellence Manager (Beijing/Shanghai)
• Location : 北京市
• Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the (Senior) Service Excellence Manager (Beijing/Shanghai) job info - Stryker 北京市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies (Senior) Service Excellence Manager (Beijing/Shanghai) job info - Stryker 北京市 in 2025-04-08 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.