Digital Excellence Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Boehringer Ingelheim (China) Investment Co., Ltd. with the position of Digital Excellence Manager - Boehringer Ingelheim (China) Investment Co., Ltd. which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Digital Excellence Manager - Boehringer Ingelheim (China) Investment Co., Ltd. below matches your qualifications. Good Luck: D

1. HCP centric insight analytics

• Enable multi-dimension customer insight and customer segmentation (customer tagging)
• Analysis customer needs/perference by customer segmentation

2. Design customer journey based on brand strategy and customer needs

• Understand and follow brand strategy, priority and promotion plan
• Define customer enagement channel, frequency, content
• Design customer journey fullfill brand promotion plan
• Design customer journey fullfill customer needs based on customer segmentation

3. Define customer engagement effectiveness metrics, with focus on customer satisfaction and customer impact

• Define customer journey successfully KPI
• Define customer satisfaction KPI
• Define qutantative and qualitative customer impact KPI

4. Manage omni-channel customer engagement execution

• Establish omni-channel customer journey execution plan with channel mix and content mix
• Cooperate with digital capability team and content team to support execution plan
• Cooperate with brand team and sales team to initial omni-channel customer journey implementation

5. Optimize customer experience and customer engagement satisfaction

• Regular internal/external feedback collection
• Monitoring and tracking customer satisfaction through feedback and insight
• Monitoring and tracking customer engagement effectiveness metrics
• Provide recommendation to cross-functional teams on omni-channel customer engagement skill improvements and digital capability, content improvements

Job Requirements:

• Experience in pharmaceutical industry at least 10 years
• Experience in brand strategy, brand campaign execution and HCP engagement
• Experience in digital marketing omni-channel HCP engagement, customer journey design
• Experience in cross team project coordination and management
• Ability to work in an international environment.
• Ability to work effectively in a cross-functional team environment.
• Experience in managing multiple stakeholders in a changing and flexible business environment
• High level culture awareness and ability to adapt
• Understand how to translate global direction into local business activities and initiatives
• Language: Fluency in oral and written English

Information :

• Company : Boehringer Ingelheim (China) Investment Co., Ltd.
• Position : Digital Excellence Manager
• Location : 上海市
• Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Digital Excellence Manager job info - Boehringer Ingelheim (China) Investment Co., Ltd. 上海市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Digital Excellence Manager job info - Boehringer Ingelheim (China) Investment Co., Ltd. 上海市 in 2025-04-08 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.