Senior Customer Service Representative

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Thermo Fisher Scientific with the position of Senior Customer Service Representative - Thermo Fisher Scientific which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior Customer Service Representative - Thermo Fisher Scientific below matches your qualifications. Good Luck: D

Work Schedule

Environmental Conditions

Job Description

Position Summary: Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales support functions. Responds to in-bound, routine customer inquiries regarding sales, product information, services, order status, complaints, and other general questions. Updates databases and customer account records.

Key Responsibilities:

• Check booking document aligned to booking policy.
• Sales contract negotiation with customers on commercial T&C .
• Apply to create new customer account, and extend new material in ERP.
• Create & update sales orders in ERP, while ensure the accuracy of the data input.
• Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.
• Coordinate with customers on collecting payment & L/C, and notify finance team
• Send shipping instructions to buyer or warehouse, timely track the shipping date.
• Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
• Billing upon revenue policy, and support finance to complete internal audit.
• Apply VAT Invoice upon completion of delivery.
• Timely send installation notice to service team.
• Tracking A/R collection ASAP
• Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.
• Capable to maintain and make relevant business reports and provide analysis upon request to drive improving actions.
• Prepare CS reports, provide insights through data analysis, and drive continuous improvement to improve CS related performance.
• Has deep understanding of business mode, could drive actions to promote revenue pacing.
• Participant or lead CS related projects

Qualifications:

Knowledge or Experience:

• At least 5 years of customer service relevant experience
• Office software
• International trading knowledge
• ERP system knowledge & Operation
• Warehouse and logistic knowledge
• Practical process improvement or continues improvement relevant experience

Capability:

• Oral & Written English
• Excellent Communication skill
• Good Influence with strong cross-function collaboration
• Strong logical thinking, good at data analysis
• Risk management capability
• Problem solving
• Project management (e.g. process optimization etc.)

Information :

• Company : Thermo Fisher Scientific
• Position : Senior Customer Service Representative
• Location : 上海市
• Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Customer Service Representative job info - Thermo Fisher Scientific 上海市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Customer Service Representative job info - Thermo Fisher Scientific 上海市 in 2025-02-01 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.