Customer Operations Lead

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Job Description : Join our Supply Chain and Manufacturing Team Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageos 30,000+ people work in Supply Chain and Manufacturing. Its an intricate and sophisticated operation thats the product of logistical, manufacturing, and technical collaborations. Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. Were committed to realising our ‘Society 2030: Spirit of Progress goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, well help you to thrive in our inclusive culture. About this role This role is part of the GT Supply Customer Operations team and reports to the Customer Operations Manager. The role is responsible for the effective running of the Supply Operations for the APAC and MENA region and will support in managing the day-to-day Supply Chain & order fulfilment into customers. The role will execute tasks involving logistics, allocation management, portfolio & regulatory management, inventory management & demand management across primary and secondary customers for the region. This role requires collaboration internally with the Commercial teams, Customer Service, Planning and Logistics teams. The Customer Operations lead owns all tasks related to the effective & seamless delivery of volumes into customers & delivery of key Improve projects as part of our ambition to become the number 1 Supplier in Travel Retail through Customer Collaboration and Supply Chain Excellence. Top Accountabilities

• Support monthly reporting for the regions, ensuring KPI trends are highlighted and RCPS is in place to drive continuous
• Commercial - support on monthly orders & understand any risk to fulfillment & problem solve with Planning &
• Planning & Logistics - partner with the teams to to ensure delivery of the RUN elements of the GT business
• Customer Service - Work closely to understand order status to manage NSV month to month, support engagement
• with Planning, Logistics and Commercial and drives improvement areas with Customer Service Teams
• Owns and develops relationship with APAC and MENA commercial teams
• Manage GT Inventory levels ensuring SLOB management to support cost and cash
• Support order management and supply from Shenzen hub and Huntingwood AUS

To be successful in this role, you will need:

• Relevant supply chain experience, commercial role/project exposure would be plus.
• Exceptional ability to build and maintain genuine relationships
• A deep understanding of the different trading scenarios deployed by Diageo
• Holistic skill set across all Global Supply Chain & Procurement pillars as well as a track record of
• leading transformational business results
• High expertise in dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment
• Demonstrated brilliant execution to impeccably high standards
• Deep personal accountability for great performance
• Strong end to end supply chain FMCG understanding, alongside high levels of numerical acumen and attention to detail
• Experience of working with and leading diverse teams indirectly
• Experience in governance, brand change, manufacturing, logistics and planning preferrable

Working with Us Celebrating our inclusive and diverse culture is core to Diageos purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. About Us From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothings changed. Were the worlds leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. Its why we trust them with our legacy. And its why we reward them with the career-defining opportunities that they deserve. Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the worlds very best people. Were looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level. Feel inspired? Then this may be the opportunity for you. Worker Type : Fixed Term Contract (Fixed Term) Primary Location: Shanghai Additional Locations : Job Posting Start Date : 2025-03-03

Information :

• Company : Diageo
• Position : Customer Operations Lead
• Location : 上海市
• Country : CN

How to Submit an Application:

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