Air Logistics Customer Care Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Kuehne+Nagel with the position of Air Logistics Customer Care Specialist - Kuehne+Nagel which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Air Logistics Customer Care Specialist - Kuehne+Nagel below matches your qualifications. Good Luck: D

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your role

You are responsible to support our customers by providing helpful information, answering queries + resolving

complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field Sales + Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through engaging interactions, regular care visits + pro-active advisory + consulting to drive customer excellence.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding principle in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
• To prepare, review + refine customer reports.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

Who we are looking for

Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.

You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

Good Reasons to Join

We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!

Information :

• Company : Kuehne+Nagel
• Position : Air Logistics Customer Care Specialist
• Location : 上海市
• Country : CN

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Air Logistics Customer Care Specialist job info - Kuehne+Nagel 上海市 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Air Logistics Customer Care Specialist job info - Kuehne+Nagel 上海市 in 2025-01-13 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.